NOBLE will enable eRenew for public library patrons to renew their own library cards on Wednesday, April 23.
The eRenew service will be available to public patrons only and will renew card privileges for three years. If a patron changes their address, eRenew will utilize address/name checking to make sure the patron is associated with the address provided. Renewals that do not have address changes will go through unchallenged.
The eRenew feature will appear when a patron is logged into their account and the card’s expire date is within 30 days or beyond the expire date. Patrons will receive on screen and email confirmation when the renewal goes through.
The text on card expiration courtesy notices will be updated to direct patrons to online card renewal.
The eRenew software is provided by Quipu, the same vendor who provides eCard signup. When a patron renews their card, a name keyword will be added to their record, for example ‘quipu_renew_20264’ indicating that the card was renewed with the eRenew process along with a date stamp.
If address verification fails, patrons will be directed to contact a library to renew their library card privileges. Patrons must visit a NOBLE library and provide proof of address.
Let us know if you have any questions by sending a message to support@noblenet.org
Online ecard registration is now live. This week NOBLE launched online ecards using a service from The Quipu Group. The ecard service provides a form to collect relevant registration information, verifies eligibility, checks Evergreen for duplicates, and immediately creates an active patron record upon successful validation. No staff intervention is required.