NOBLE staff are available to assist member libraries with the Evergreen system, telecommunications network, PCs, application programs, and Internet issues during normal business hours (Monday – Friday 8:30am – 5:00pm).
The business office number is 978-777-8844 and technical support number is 978-777-8866.
If you are unable to connect to Evergreen or other core services during off hours, please follow the instructions below to contact NOBLE staff:
1. Call NOBLE’s main number at 978-777-8844 or the technical support number at 978-777-8866.
2. At the automated greeting:
* Press 1 for off-hours emergency
* Leave a voice message describing the problem.
3. NOBLE staff will be paged and someone will retrieve your message and call you back.
NOBLE Staff E-Mail Addresses
Ronald A. Gagnon
Elizabeth B. Thomsen
Member Services Manager
Digital and Catalog Librarian
Technical Support Analyst
Database Support Analyst
System Support Specialist
PC Support Specialist
PC Support Technician