NOBLE staff are available to assist member libraries with the Evergreen system, telecommunications network, PCs, application programs, and Internet issues during normal business hours (Monday – Friday 8:30am – 5:00pm).

The business office number is 978-777-8844 and technical support number is 978-777-8866.

If you are unable to connect to Evergreen or other core services during off hours, please follow the instructions below to contact NOBLE staff:

1. Call NOBLE’s main number at 978-777-8844 or the technical support number at 978-777-8866.
2. At the automated greeting:
* Press 1 for off-hours emergency
* Leave a voice message describing the problem.
3. NOBLE staff will be paged and someone will retrieve your message and call you back.

NOBLE Staff E-Mail Addresses

Ronald A. Gagnon
Executive Director

Elizabeth B. Thomsen
Member Services Manager

Martha Driscoll
Systems Manager

Beth Willis
Digital and Catalog Librarian

Michele Morgan
Technical Support Analyst

Christine Morgan
Database Support Analyst

Suzanne Paterno
System Support Specialist

George Lally
PC Support Specialist

Tom Clarke
PC Support Technician

Paula Acquaviva
Administrative Assistant