Latest Posts

Reminder: Please use NOBLE support email addresses

Communication, Executive Director's Report
NOBLE is moving to a new case management system to better track support requests from our member libraries. This change should mostly be invisible to library staff.
However, I would like to remind everyone to please use the below support email addresses when asking for help from NOBLE instead of sending an email directly to a NOBLE staff person. With changes in staffing over the past couple of years that have resulted in shifting responsibilities, using a support email address ensures the request gets to the correct person. It also guarantees that your request will get immediate attention when a particular staff person is on vacation or attending a conference. The support email addresses also automatically put your questions into our case management system, reducing the likelihood that it could get buried in an Inbox.
For PC support, please email: pcsupport@noblenet.org
For all other support, you can email: support@noblenet.org

Nahant Public Library Joins NOBLE June 18

Executive Director's Report, Nahant
I am pleased to announce that Nahant Public Library will be joining NOBLE next week!
MOBIUS, our Evergreen hosting provider, will begin loading the library’s data into our Evergreen database on Sunday, June 14. Once the bibs and items are added to the Evergreen system, they will automatically appear in Aspen as well. The official go-live date is planned for Thursday, June 18.
We expect that several Nahant patron records imported into Evergreen will be for patrons who already have a NOBLE card from another library. Those patron records will eventually be merged, at which time the Nahant barcode will be designated as the primary barcode and the other library’s barcode will be set to inactive. If a Nahant patron tries use the inactive library card, one or both of the following behaviors will occur:

  • The following alert will appear when retrieving the patron using the inactive barcode:
    image.png
  • Circ staff will receive a “no” symbol when trying to scan any items for checkout.image.png
If you see this behavior when checking out items to a patron from Nahant, the fix is to use their Nahant card to check out their items or, if they do not have the card in their possession, to look up the patron by other means provided you have confirmed their identity according to the guidelines described in the Using Cards section of the NOBLE Borrower’s Card policy.
Feel free to send an email to support@noblenet.org with any questions. Please join us in welcoming Nahant to the network!

Patron Card Self Renewal

Borrowers Cards, Executive Director's Report, Self-Services

NOBLE will enable eRenew for public library patrons to renew their own library cards on Wednesday, April 23.

The eRenew service will be available to public patrons only and will renew card privileges for three years. If a patron changes their address, eRenew will utilize address/name checking to make sure the patron is associated with the address provided. Renewals that do not have address changes will go through unchallenged.

The eRenew feature will appear when a patron is logged into their account and the card’s expire date is within 30 days or beyond the expire date. Patrons will receive on screen and email confirmation when the renewal goes through.

The text on card expiration courtesy notices will be updated to direct patrons to online card renewal.

The eRenew software is provided by Quipu, the same vendor who provides eCard signup. When a patron renews their card, a name keyword will be added to their record, for example ‘quipu_renew_20264’ indicating that the card was renewed with the eRenew process along with a date stamp.

If address verification fails, patrons will be directed to contact a library to renew their library card privileges. Patrons must visit a NOBLE library and provide proof of address.

Let us know if you have any questions by sending a message to support@noblenet.org

Hello, NOBLE World!

NOBLE

I’d like to take a moment to introduce myself as I start my new role at NOBLE!

My name is Paige Eaton, and I’m excited to be joining NOBLE as the new Member Services Support Associate. I’ve worked in libraries and library networks for many years, including as User Services Librarian at the Minuteman Library Network. Since then, I’ve also done systems support and technical consulting work for community organizations and nonprofits, and I’m glad to be bringing both library and technology experience to this position.A smiling woman holding a newborn baby.

I’m really looking forward to supporting member libraries and helping staff with questions, troubleshooting, and training. Libraries do such important work for their communities, and I’m happy to be part of that support.

Outside of work, I enjoy local history and museum work, along with games of all kinds—board, card, dice, and more—and puzzles. I also love spending time with my 10 nieces and nephews. The photo I’m sharing is with my newest nephew, who is just a week old in this picture!

I’m very happy to be here and look forward to getting to know all of you.

April 1 Updates for Aspen

Aspen
The NOBLE Classic Catalog will be removed as of Wednesday, April 1. At that time, the View the classic catalog banner displaying at the top of most libraries’ Aspen page will disappear. Users will be redirected to the Select your library’s catalog page when using the https://classic.noblenet.org domain. It may take some time for the redirect to propagate on the Internet. If patrons happen to find a page with the native Evergreen catalog, they will be unable to log into their account. All patron access to NOBLE collections will now happen through Aspen.
The Electronic Resources and Databases Working Group (ERDWG) has approved some Aspen changes to improve the usability of the new catalog. These updates will also go live on Wednesday, April 1.
  • The font used throughout the catalog will change to the Atkinson Hyperlegible font. This font was developed by the Braille Institute of America to improve legibility and readability for individuals with low vision. Font sizes will also increase with this update.
  • The elements on the grouped work page and the record page will be re-ordered so that details about the group/title will appear above the NoveList content. See the below screenshots for an example.
  • The language facets on the search results page will function a little differently. Selecting two languages at the same time (e.g. English and Spanish) will result in a search that retrieves materials in both English AND Spanish. This change will assist in locating bilingual materials. Current behavior is to find materials in English OR Spanish.

Screenshots showing new font and order of elements

Current Catalog


Click image to see larger version

April 1 Update


Click image to see larger version

New Language Facet

If you have any questions, feel free to send an email to support@noblenet.org.

NOBLE staff update

Executive Director's Report, Jobs
I am sorry to share the news that Gabe Jayroe has left his position as NOBLE Member Services Support Associate as of January 1. I know many of you interacted with Gabe over support requests, which he always answered promptly and with good cheer. We wish Gabe the best of luck in his future endeavors.
NOBLE posted the Member Services Support Associate position today. More details are below:
The North of Boston Library Exchange Inc (NOBLE) has a job opening for a full time (37.5 hours per week) Member Services Support Associate.

Join a highly collaborative team to help support the needs of the NOBLE member libraries. NOBLE is an innovative, member-driven nonprofit organization founded to improve library service through automation. Our membership includes 17 public libraries, seven academic libraries, and one special library.

The Member Services Support Associate reports to the Member Services Manager and is a team-oriented individual providing high-quality customer support to NOBLE member library staff and assisting the NOBLE training program.

NOBLE is a hybrid office. After an initial onboarding period, the Member Services Support Associate will have the option to work remotely two days per week. Benefits include medical, dental, vision, life, and disability insurance; employer sponsored 403(b) retirement plan, optional tax-deferred annuity plan, and paid holidays, vacation, sick and personal time.

Please send a cover letter and resume to employment@noblenet.org by Friday, February 6.

View full job description.