Category: Executive Director’s Report

Patron Card Self Renewal

Borrowers Cards, Executive Director's Report, Self-Services

NOBLE will enable eRenew for public library patrons to renew their own library cards on Wednesday, April 23.

The eRenew service will be available to public patrons only and will renew card privileges for three years. If a patron changes their address, eRenew will utilize address/name checking to make sure the patron is associated with the address provided. Renewals that do not have address changes will go through unchallenged.

The eRenew feature will appear when a patron is logged into their account and the card’s expire date is within 30 days or beyond the expire date. Patrons will receive on screen and email confirmation when the renewal goes through.

The text on card expiration courtesy notices will be updated to direct patrons to online card renewal.

The eRenew software is provided by Quipu, the same vendor who provides eCard signup. When a patron renews their card, a name keyword will be added to their record, for example ‘quipu_renew_20264’ indicating that the card was renewed with the eRenew process along with a date stamp.

If address verification fails, patrons will be directed to contact a library to renew their library card privileges. Patrons must visit a NOBLE library and provide proof of address.

Let us know if you have any questions by sending a message to support@noblenet.org

NOBLE staff update

Executive Director's Report, Jobs
I am sorry to share the news that Gabe Jayroe has left his position as NOBLE Member Services Support Associate as of January 1. I know many of you interacted with Gabe over support requests, which he always answered promptly and with good cheer. We wish Gabe the best of luck in his future endeavors.
NOBLE posted the Member Services Support Associate position today. More details are below:
The North of Boston Library Exchange Inc (NOBLE) has a job opening for a full time (37.5 hours per week) Member Services Support Associate.

Join a highly collaborative team to help support the needs of the NOBLE member libraries. NOBLE is an innovative, member-driven nonprofit organization founded to improve library service through automation. Our membership includes 17 public libraries, seven academic libraries, and one special library.

The Member Services Support Associate reports to the Member Services Manager and is a team-oriented individual providing high-quality customer support to NOBLE member library staff and assisting the NOBLE training program.

NOBLE is a hybrid office. After an initial onboarding period, the Member Services Support Associate will have the option to work remotely two days per week. Benefits include medical, dental, vision, life, and disability insurance; employer sponsored 403(b) retirement plan, optional tax-deferred annuity plan, and paid holidays, vacation, sick and personal time.

Please send a cover letter and resume to employment@noblenet.org by Friday, February 6.

View full job description.

E-rate Pilot Program

E-Rate, Executive Director's Report

NOBLE held an informational session on Tuesday, March 18 about an e-rate and filtering pilot program that we are kicking off this spring.

NOBLE members voted in 2001 to decline E-rate Internet funding if it means staying in compliance with the Children’s Internet Protection Act. A key component of the Act is that e-rate recipients must provide a content filter on all library-owned computers, including those used by staff, to block visual depictions that are “harmful to minors.”

NOBLE is implementing a pilot program with two or three libraries to test a filtering solution with the ultimate goal to 1) add a Cybersecurity measure against web sites with malware and 2) realize some cost savings in telecommunications services by supporting filtering at the CIPA level. Filtering technology has seen many changes over the past 20 years and the amount of money NOBLE could save has increased.

The session included presentations from e-rate consultant Aleck Johnson, who provided an overview of the e-rate program and its requirements; librarian Carrie Sherman of the Attleboro Public Library, who talked about her library’s implementation of filtering in preparation for e-rate participation, and NOBLE Systems Manager Martha Driscoll, who demonstrated the SafeDNS filter we are considering trying in pilot libraries.

For those who missed the informational session, the recording is now available.

Slides from Aleck Johnson’s e-rate presentation

Libraries interested in participating in the e-rate pilot should send an email to Kathy at klussier@noblenet.org by Wednesday, March 26.

NOBLE to move to Aspen Discovery System

Aspen, Catalog, Executive Director's Report

NOBLE patrons, students, and users will soon have a new way to access materials in NOBLE libraries and to manage their Evergreen accounts.

NOBLE members voted in January to approve a move to the Aspen Discovery System, which will replace the NOBLE public catalog to provide patron access to NOBLE libraries’ collections. The Evergreen staff client will continue to use the native Evergreen staff catalog.

NOBLE will join three other Massachusetts networks – CW MARS, CLAMS and Minuteman – that have already implemented Aspen. The discovery system will provide a more modern and dynamic entry point to our collections with a speedy search and tools to allow libraries to better highlight their collections.

We are still working out details with our support vendor, including a timeline, but we expect the implementation to happen this spring. We will be offering an introductory Aspen session in our upcoming workshop schedule and will schedule more in-depth workshops once a timeline is set.

In the meantime, if you want to take a peek at how Aspen works for other networks, I encourage you to visit the other Massachusetts Aspen implementations:

Much more information will be forthcoming. Feel free to let us know if you have questions.

Upcoming Evergreen 3.13 Upgrade – January 5

Evergreen, Executive Director's Report

NOBLE is pleased to announce the network is upgrading to Evergreen release 3.13 on Sunday, January 5.

Downtime Information

  • All libraries should expect to be down for the entire day Sunday, January 5. The system should be available by the time staff start working on Monday, January 6.
  • We will add messaging to the public catalog one week prior to the upgrade.
  • During the downtime window, the following will be unavailable:
    • Circulation and other staff functions
    • Web catalog
    • Mobile app
    • Patron self services like placing holds, renewals, signing up for ecards and self-check.
  • Authentication via SIP2 (Overdrive, Hoopla, museum pass, EZproxy etc.) will be available for a large portion of the downtime, but will be down for a brief period.
  • Libraries that are open Sunday can use offline circulation. The training system will also be available to look up call numbers, but the date will be one month old and will not include new titles.
  • When the system is back up on Monday, if staff notice any unusual screens, we first recommend that you clear cache and refresh your screen. The Clear Cache Chrome extension allows you to easily clear cache from the Chrome toolbar. If those steps don’t resolve the issue, please contact NOBLE support. 

Previewing 3.13

NOBLE library staff can log into the training system to get a first-hand look at release 3.13, which we will be using for training and testing the new release. Here’s how to login and set search preferences for the old and new versions of the staff catalog: Logging Into the Training System.

  • Please let us know if there are newer staff who can’t access the training system so we can add their accounts.
  • The training system contains a snapshot of NOBLE data so there are holds, overdue, bills, etc., with all patron information anonymized.
  • Feel free to test things, including adding, editing or removing patron, title or item information. Anything you add or change will be gone the next time we update the snapshot for the training system. Nothing will transfer to the production (live) system.

Recording of the December 17 upgrade session | Slides
Register for January 14 Problems and Questions (P’s and Q’s) session
Register for January 22 Problems and Questions (P’s and Q’s) session

Upcoming Evergreen 3.12 Upgrade – June 11

Evergreen, Executive Director's Report

NOBLE is pleased to announce the network is upgrading to Evergreen release 3.12 overnight on Tuesday, June 11.

Downtime Information

  • The tentative upgrade window is Tuesday June 11 between 9:00 pm and 12:00 am.
  • We will add messaging to the public catalog 1 week prior to the upgrade.
  • This upgrade will be much smaller than our previous one back in January. Because of the timing and reduced actual database downtime, we will not be building a backup authentication server.
  • During the downtime window, the following will be unavailable:
    • Circulation and other staff functions
    • Web catalog
    • Patron self services like placing holds, renewals and signing up for ecards
    • Authentication via SIP2 (Overdrive, selfcheck, Hoopla, museum pass, EZproxy etc.) will be unavailable for a portion of the upgrade window.

Previewing 3.12

NOBLE staff can log into the training system to get a first-hand look at release 3.12, which we will be using for training and testing the new release. Here’s how to login and set search preferences for the old and new versions of the staff catalog: Logging Into the Training System.

  • Please let us know if there are newer staff who can’t access the training system so we can add their accounts.
  • The training system contains a snapshot of NOBLE data so there are holds, overdue, bills, etc., with all patron information anonymized.
  • Feel free to test things, including adding, editing or removing patron, title or item information. Anything you add or change will be gone the next time we update the snapshot for the training system. Nothing will transfer to the production (live) system.

What’s Coming in Release 3.12 And Beyond (presentation)
Evergreen Release 3.12 Upgrade Session (recording)