Technical Support
- NOBLE Phone – 978-777-8844. For off-hours support, press 0 at the greeting for off-hours emergency and leave a message. A staff person will be paged.
- Comcast Problems – Cycle power to the Comcast Business Gateway modem to see if that clears the problem. Please contact NOBLE for further technical support.
- Comcast Business Support – If you are unable to reach NOBLE for Comcast outages, you can contact Comcast Business Care at 800-741-4141.
Addresses
- Public IP Addresses – These are the addresses seen by vendors and system outside the NOBLE network
- IP Addresses Work on the NOBLE Network — Understanding public and private IP addresses on the NOBLE network
Barcodes
- The barcode format for patron and item barcodes is CODABAR with a MOD-10 check digit. Patron barcodes begin with a 2 and item barcodes begin with a 3. The next 4 digits are a unique prefix for the library. The next 8 digits are sequential and represent the unique number. The last digit is the check digit.
- Patron barcodes assigned by the Quipu eCard process begin with a 5 followed by the patron’s home library prefix or 6660 if the patron does not live in the NOBLE service area.
Hardware Recommendations
- Recommended Desktop and Laptop Specifications
- Recommended Barcode Readers and Receipt Printers
- Mobile and Bluetooth for Mobile Checkout and Inventory
- RFID
- Public Self-Check Station Setup
Connectivity and Networking in Libraries
Most public libraries rely on a single Comcast Business Class Internet connection for all connectivity (NOBLE and Internet) while academic members rely on their institution’s Internet connection to access NOBLE via the Internet.
- Recommended Network Equipment
- Wireless Networking and Security
- Copyright and Networking
- NOBLE Telecommunications Policy.
Software at a Discount
Security
- Public Computer Privacy Tip Sheet from ALA, suitable for posting near your public computers