Sometimes paid bills need to be voided, such as when lost and paid items are returned. A negative balance may be created once such bills are voided. To close such bills, staff may refund the balance amount or add a bill entry.
To refund, select the bill on the Bills screen. Click Actions for Selected Transactions → Refund.
Read the instructions and confirm.
Select payment type and click Apply Payment.
Refund completed.
Refund can be converted to patron credit by selecting Patron Credit as payment type.
Important Note: Refunds are reflected in the Cash Report.