For an item on the Holds Pull List but not found on the shelves or the item is not in proper condition for circulation, staff may mark it missing or damaged and find another item for the hold, if it is not the only copy.
Finding another target for holds, or re-targeting the holds, can be done at several places:
- View Holds in title record: selecting Actions for this Record > View Holds
- Holds in patron record
- Holds Pull List
You need to select the hold and click Actions for Selected Holds → Find Another Target. Evergreen immediately searches for an available copy for the hold and puts it on the Holds Pull List. If there is no available copy, the hold’s status will be set to “Wait for copy.”
Choosing Find Another Target brings up this window. Click Yes to proceed.
Important Notes: Evergreen’s holds targeting program, the holds targeter, identifies holdable copies and builds a holdable copy list once a day at midnight. When an item is checked in, Evergreen will match it with the holdable copy list to identify pending holds. Items with non-holdable status are not on the list. Items currently not on the holdable copy list will be not used to match with holds.
The holds targeter matches new holds (requested within 24 hours) with available copies on the holdable copy list every 15 minutes. For old holds (requested more than 24 hours ago), the holds targeter matches them once every 24 hours at roughly the hold request time.
Newly created items, or items of which the status was just changed from a non-holdable to a holdable status, such as from Missing to Reshelving, are not on the holdable copy list until midnight after the next holdable copy list has been re-generated. So checking in such items will not immediately trigger holds, if there are any. In order to trigger holds immediately with such items, staff may re-target the hold on top of the holds queue on the Catalog > View Holds screen. Re-targeting also ensures that the correct holds will be captured.