Libby FAQs

How do I find/reset my password (PIN)?

 

  1. Go to your library catalog.
  2. Click on SIGN IN on the right side of the screen.
    OR
  3. On the Sign In screen click on the Reset My Password link.
    Screenshot showing the Reset Password link below the fields.
  4. Enter your library card number (barcode) and click the blue  “Reset my password” button.

 

Are you being asked to verify your card in Libby?  Here’s what to do.

 

  1. Tap Menu, then Cards.
    Screenshot of the Cards section of Libby with a circle around the Cards button.
  2. If needed, tap the drop-down icon to switch libraries.
    Screenshot showing the drop-down icon in Libby.
  3. Tap the three dots or the red exclamation mark on your card.
  4. Tap Verify Card, then sign in with your library card again.
Once your card is verified, your access to the NOBLE collection plus our partner systems will be restored.

 

I’ve already verified my card but it keeps asking. How do I get out of this loop?

 

To resolve this issue, please follow the steps below to temporarily remove all partner libraries, then manually re-enable them:

 

  1. Tap Menu, then Cards.
    Screenshot of the Cards section of Libby with a circle around the Cards button.
  2. If needed, tap the drop-down icon to switch libraries.
    Screenshot showing the drop-down icon in Libby.
  3. On the card, tap Actions button, then Partner Libraries.
  4. Tap Remove, then Proceed next to any partner library where Remove appears.

Note: Your loans and holds will not be affected.

  1. Wait 10 seconds.
  2. Then, tap Enable next to each partner library.
Once you’ve enabled your partner libraries, your existing loans and holds with those libraries will appear on your Shelf .

Expired Card

 

  1. Go to your library catalog.
  2. Click on SIGN IN on the right side of the screen.
    OR
  3. Once you are signed in, you will be directed to the Your Account page.
  4. On the left menu bar there is an expiration notice along with a button labelled Renew your card. Click that button and then follow the steps to renew.
 
Tip: If you are on a phone or other device with a narrow screen you may not have a left side menu. In that case, you need to open the Your Library Card section under the My Account menu. That menu is at the right of the screen near the top.

 

Contact your local library if you are not eligible to renew an expired card.

 

What partner libraries can I access with my NOBLE library card?

 

Your NOBLE library card automatically gives you access to the Libby collections of other Massachusetts libraries. You no longer need a separate card
  • Boston Public Library
  • CLAMS
  • CW MARS
  • Merrimack Valley Library Consortium
  • Minuteman Library Network
  • Old Colony Library Network
  • SAILS Library Network
If you are having trouble using a card from a library from one of our partner systems you will need to contact that library.

 

Now that we have access to partner libraries, do I need to keep all the cards on Libby?

 

Totally up to you! Its fine to have multiple cards in Libby.
 
If you do experience problems, you can keep the card for your home library (where you live/go to school) in Libby and, as long as there are no holds on your other cards, delete cards within the same partnership. You’ll still be able to access Libby items from those partners with your home card.

 

  1. Tap Menu, then Cards.
  2. If needed, tap the drop-down icon to switch libraries.
  3. Tap the three dots or the red exclamation mark on your card.
  4. Tap Remove Card.

 

For all other issues, you will need to contact your library directly.

 

Go to your library’s website to find contact information.
Or, you can use our Libby Support Form.

 

Libby Help Site

 

You can also check the Libby Help Site.