{"id":19599,"date":"2026-06-24T13:41:44","date_gmt":"2026-06-24T17:41:44","guid":{"rendered":"https:\/\/www.noblenet.org\/sis\/?p=19599"},"modified":"2026-06-24T13:41:44","modified_gmt":"2026-06-24T17:41:44","slug":"reminder-please-use-noble-support-email-addresses","status":"publish","type":"post","link":"https:\/\/www.noblenet.org\/sis\/reminder-please-use-noble-support-email-addresses\/","title":{"rendered":"Reminder: Please use NOBLE support email addresses"},"content":{"rendered":"<div>NOBLE is moving to a new case management system to better track support requests from our member libraries. This change should mostly be invisible to library staff.<\/div>\n<div><\/div>\n<div>However, I would like to remind everyone to please use the below support email addresses when asking for help from NOBLE instead of sending an email directly to a NOBLE staff person. With changes in staffing over the past couple of years that have resulted in shifting responsibilities, using a support email address ensures the request gets to the correct person. It also guarantees that your request will get immediate attention when a particular staff person is on vacation or attending a conference. The support email addresses also automatically put your questions into our case management system, reducing the likelihood that it could get buried in an Inbox.<\/div>\n<div><\/div>\n<div>For PC support, please email:\u00a0<a href=\"mailto:pcsupport@noblenet.org\" target=\"_blank\" rel=\"noopener\">pcsupport@noblenet.org<\/a><br \/>\nFor all other support, you can email:\u00a0<a href=\"mailto:support@noblenet.org\" target=\"_blank\" rel=\"noopener\">support@noblenet.org<\/a><\/div>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>NOBLE is moving to a new case management system to better track support requests from our member libraries. This change should mostly be invisible to<\/p>\n","protected":false},"author":35,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[199,88],"tags":[],"class_list":["post-19599","post","type-post","status-publish","format-standard","hentry","category-communication","category-exdir"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.noblenet.org\/sis\/wp-json\/wp\/v2\/posts\/19599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.noblenet.org\/sis\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.noblenet.org\/sis\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.noblenet.org\/sis\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.noblenet.org\/sis\/wp-json\/wp\/v2\/comments?post=19599"}],"version-history":[{"count":1,"href":"https:\/\/www.noblenet.org\/sis\/wp-json\/wp\/v2\/posts\/19599\/revisions"}],"predecessor-version":[{"id":19600,"href":"https:\/\/www.noblenet.org\/sis\/wp-json\/wp\/v2\/posts\/19599\/revisions\/19600"}],"wp:attachment":[{"href":"https:\/\/www.noblenet.org\/sis\/wp-json\/wp\/v2\/media?parent=19599"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.noblenet.org\/sis\/wp-json\/wp\/v2\/categories?post=19599"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.noblenet.org\/sis\/wp-json\/wp\/v2\/tags?post=19599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}